Awards

Best Hotel 2005

The Annual Crystal Palm Awards are judged by the English Riviera Tourist Board and Enterprise South Devon. The awards recognise and reward those businesses which have excelled themselves in promoting Torbay as a top tourist destination.

In November 2005, TLH Leisure Resort’s Carlton Hotel won the coveted award of ‘Hotel of the Year’

Investors in People

The Investors in People Standard was developed in 1990 by a partnership of leading businesses and national organisations. The Standard helps organisations to improve performance and realise objectives through the management and development of their people.

TLH Leisure Resort was first accredited with Investors in People in 1992 and has been successfully re-assessed in 1995, 1998, 2001 and 2004. TLH was the first Hotel group in the UK to receive the award.

Excellence Through People

Excellence Through People is a scheme to help organisations in the Hospitality, Leisure, Travel and Tourism industry attract quality people, into quality jobs to deliver quality service.
It enables them to measure their employment practices against the best in the industry. They can then be recognised as one of this industry's best employers.

TLH Leisure Resort was first assessed in 1998, was most recently assessed in 2005 and is proud to hold Best Employment Practice.

National Training Awards

The National Training Awards are the UK's number one accolade for businesses, organisations and individuals who have achieved lasting excellence and success through training and learning.

TLH Leisure Resort received a National Training Award in recognition of it’s staff training programmes.

English Tourism Council

The English Tourism Council (ETC), in response to consumer demand, created new rating standards for accommodation in England. This includes Hotels and Guest Accommodation, using Stars to represent Hotels and Diamonds for Guest Accommodation, which includes Guest Houses, Inns, Farmhouses and Bed & Breakfast. Self-Catering is represented by Stars.
The Automobile Association (AA) and Royal Automobile Club (RAC) also use the same rating scheme for serviced accommodation.
The new ratings put even greater emphasis on quality. Now, when you see an AA, ETC or RAC sign showing Stars or Diamonds, you will know that the accommodation has been visited by qualified, independent assessors.
TLH Leisure Resort’s Derwent and Victoria Hotels have received 2 star rating and the Toorak and Carlton Hotels are 3 star status.
The self-catering apartments are rated under what is known as the National Holiday Village scheme, which looks at both the quality of the apartments together with the standard of the leisure facilities available. Our self-catering apartments have achieved four star status under this scheme.

Welcome to Excellence

Welcome to Excellence is a series of training programmes, developed by the Regional Tourism Organisations. It is the most successful customer service training initiative in the UK, with over 240,000 people participating since the first course was introduced in 1993.

TLH Leisure Resort is licensed to deliver the Welcome Host and Welcome Host Plus customer care courses to all it’s staff.

Taste of the West

Taste of the West aims to raise awareness about the abundance of superb local and regional produce. As an associate member of Taste of the West, the Toorak Hotel features menu items sourcing fresh local ingredients wherever possible. Our West Country Celebration Breaks offer an ideal opportunity to sample a wide range of regional food and drink.