Insurance, Terms and Conditions
Personal Holiday Insurance
We would recommend taking up insurance as cancellations may result in the loss of all monies paid.
For comprehensive holiday insurance cover at TLH Leisure Resort we can offer arrangements in conjunction with Michael Pavey Ltd, t/a Pavey Group Insurance Brokers, (Michael Pavey Ltd are authorised and regulated by the Financial Services Authority under reference number 308106.)
For further information please download the following documents in Acrobat PDF format:
Initial Disclosure Document - the insurance service you can expect >>
Insurance Terms of Business Agreement giving more detailed information about the service you can expect>>
Insurance Summary of Cover 2010
HOTEL & APARTMENT INFORMATION
Day of Arrival and Departure
Rooms will be ready by 3.00 pm on the day of your arrival. You are most welcome to arrive early and enjoy the hotel facilities. We are happy to arrange a late supper if you let us know that you do not expect to arrive in time for dinner. On your day of departure bedrooms need to be vacated by 11.00 am and apartments by 10.00 am.
Early and Late Meals
We will be happy to arrange an early breakfast or late supper if you let us know the previous day. Packed lunches are also available for your journey home or if you are spending a day out and about.
Special Diets
We try to offer all special diets – please let us know in advance if you have any special requirements and our chefs will be happy to discuss menus with you.
Deposits
A deposit of 25% is required on all bookings. Deposits are non-refundable. Full payment is required 28 days prior to arrival.
Refunds and Cancellations
We recommend that you take up holiday insurance as without it cancellation will result in the loss of all monies paid.
Accounts
When paying your account, we are happy to accept cash, cheques or major credit and debit cards. Pre-authorisation of credit or debit cards may be requested on arrival to allow for additional charges to your account during your stay.
VAT Registration Number
The VAT registration number for TLH Leisure Resort is 585 889 556.
Guest Valuables
Valuables may be deposited with the management for safe-keeping.
Conditions
The accommodation shall be used only by the persons listed on the Booking Form. The person making the booking must be over 18 years of age. The manager may immediately retake possession of the accommodation if, in his opinion, any member of the party is guilty of conduct which is likely to cause unreasonable disturbance to others. The Hirer will be held responsible for the contents of the accommodation in his/her possession. Any breakages, loss or damage to the premises or fixtures and fittings must be paid for. Pets are not allowed with the exception of guide dogs for the blind and listening dogs for the deaf.