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National Awards & Accreditations

Investors in People

Investors in PeopleInvestors in People is a national accreditation that recognises businesses that train and develop their staff. Investors in People has grown to be the UK’s leading people management business improvement standard. TLH was the first Hotel Group in the UK to achieve IIP in 1992 and has been successfully re-assessed every 3 years since.

Excellence Through People

Excellence Through PeopleExcellence Through People is an accreditation awarded by the British Hospitality Association in recognition of a businesses positive approach to people management. TLH have successfully held the award for over 10 years.

National and Regional Training Awards Winners 2010

National Training AwardsThe National Training Awards are the UK’s most prestigious training awards. In 2010 TLH was successful in winning a Regional Award and also a UK National Training Award for our STARs Customer Service Training Programme

Springboard Awards

Springboard is a National body for the Hospitality Industry, their annual awards are very prominent and a great accolade. TLH has achieved the following awards:-

  • Highly Commended Springboard UK’s People Innovation Award 2010
  • Winners of Springboard UK’s ‘Best Employer’ Award 2004
  • Runners-up of Springboard UK’s ‘Best Employer’ Award 2003


Business Excellence Awards

TLH has achieved the following business excellence awards which have been run in conjunction with the British Hospitality Association and the AA:

  • Finalists HRS Hotel Excellence Awards ‘Excellence Through People’2009
  • Winners of AA/Best Practice Forum’s ‘Business Excellence Awards’ 2007
  • Finalists of Best Practice Forum’s ‘Business Excellence Awards’ 2004


Regional Awards and Accreditations

South Devon Skills Awards

In March 2011 TLH won the ‘Large Employer of the Year Award’ and also the ‘Overall Winner Award’ in the South Devon Skills Awards.

South Devon Excellence Awards

The South Devon Excellence Awards are where the very best businesses in the region are celebrated. TLH has seen recognition in the following areas

Finalists South Devon Excellence Awards, Best Customer Service 2010

Winners of South Devon Excellence Awards ‘Best Business Training’ 2008

  • Was impressed by every member of staff we came in contact with. The fact that the whole staff, worked together as an efficient, helpful and cheerful TEAM – impressive

    Mr Roberts - Lancing
  • We’ve been coming here for 10 years, AND we’ll be back

    Mr & Mrs R Graham - Llantarnam
  • A friend told me about your establishment and I’m so glad she did. This is our 4th visit and I can’t wait for our 5th!

    Mrs L Cottrell - Bristol
  • Excellent short break. Fab value for money

    Mrs S Baker - Newport

© 2011 Torquay Leisure Hotels Ltd, Belgrave Road, Torquay, Devon TQ2 5HS. Reg Office 430051. Tel: 01803 400500

Insurers: QBE Insurance (Europe) Ltd, London EC3M 3BD. Policy No: Gaunt / 2013 / 05 / Torquay