Customer Service Training…Done!
Written by Jenny on 9th December 2009Guests want the best when they take hotel breaks. Clearly first class customer service is vital to our success as a business and is always top of our list of priorities, and I am delighted to tell you that we have completed Level 4 of our TLH STARS training with our Restaurant, Housekeeping, Bars and Front of House teams.
Lost at Sea
It has been a long haul but it is fab that all of the teams in these vital areas have now had the training and development they need to provide exceptional service to all of our guests here at TLH Leisure Resort in Torquay. These sessions were department specific and very interactive. During the 2 hour sessions they worked together as teams to survive being ‘Lost at Sea’, went out and about to increase their product knowledge and went through how to deal with difficult situations and internal customers.
The Bars teams also covered licensing and dealing with conflict and abusive behaviour, whilst the Front of House teams were introduced to the new TLH Accommodation Brochure and Breaks Diary. The sessions were really involved and everyone contributed well.
The New Year will see the launch of the Level 4 programme for other departments, including kitchens, offices and Aztec Spa and Gym. Watch this space for more info as and when they are complete!
More news soon
Jenny
What great news to see that you are taking customer care so seriously, something which is seriously lacking in many hotels! We see a lot of companies coming our our customer service courses, and they always get a benefit, so keep spreading the news about how valuable this activity is!