Reach For the STARS!
Written by Julia on 2nd April 2009It’s such an exciting time at TLH Leisure Resort at the moment as we roll out our new customer service training plan! Happy customers are key to the success of our business and TLH STARS Training encompasses our company aim and objectives, involving training ALL of our staff to exceed our customer expectations and provide exceptional customer service at all times.
Whether you work ONSTAGE looking after our guests face-to-face on a daily basis or BACKSTAGE supporting our
On Stage training session
ONSTAGE staff you will receive this new and innovative training. So far we have trained over 100 staff and will have trained all 400 by the end of April. This really is a great new training scheme and will ensure that all members of our team get the training and support they need. The complete plan will take nearly a year to complete with courses tailor-made to departments, and on-job assessments being completed by all staff.
From accounts team to kitchen porters, from general managers to waiting staff, from room attendants to directors, everyone will benefit from this training – especially our customers. Watch this space for more news about this exciting new project!
If you are interested in working at TLH Leisure Resort, then take a look at the careers section of our website. There are numerous attractions for working here, including excellent rates of pay, training opportunities, free use our fabulous indoor swimming pool, discounted gym membership, plus many other advantages.
Jenny Shipton, Training Officer.
I found this very informative and well constructed, if the training is as good as this news item then it will be first class, you have realised that your customers are just as likely to pass on good news to their friends and relatives as pass on bad news, by embarking on this training you should be ensuring happy customers and cheap advertising, well done.