Booking Information & Conditions

Deposits

A deposit of 25% is required on all bookings. Full payment is required 28 days prior to arrival. Any money paid is non-refundable.

Refunds and Cancellations

We recommend that you take up holiday insurance as without it cancellation will result in loss of all monies paid.

Accounts

When paying your account we are happy to accept cash, cheques or major credit and debit cards. Pre-authorisation of credit and debit cards may be requested on arrival to allow for additional charges to your account during your stay.

Conditions

Accommodation shall only be used by the persons listed on the confirmation letter. The person making the booking must be over 18 years of age. The manager may immediately retake possession of the accommodation if, in his opinion, any member of the party is guilty of conduct which is likely to cause unreasonable disturbance to others. The Hirer will be held responsible for the contents of the accommodation in his/her possession. Any breakages, loss or damages to the premises or fixtures and fittings must be paid for. Pets are not allowed with the exception of guide doges for the blind and listening dogs for the deaf.

Day of Arrival & Departure

Rooms will be ready by 3.00pm on the day of your arrival. You are welcome to arrive early and enjoy the hotel facilities. We are happy to arrange a late supper if you let us know that you do not expect to arrive in time for dinner. On your day of departure bedrooms need to be vacated by 11.00am and apartments by 10.00am.

Early & Late Meals

We will be happy to arrange an early breakfast or late supper if you let us know the previous day. Packed lunches are also available for your journey home or if you are spending the day out and about.

Special Diets

We try to cater for all special diets - please let us know in advance if you have any special dietary requirments and our chefs will be happy to discuss menus with you.

Smoking Policy

All of our hotels and apartments, including bedrooms are non-smoking. We do have designated smoking areas around the complex.

Disabled Access

In line with current requirements for Visit Britain grading, we have prepared an accessibility statement for each of our hotels. This is available for your reference on this website, or from private reservations on request. Any special requirements should be discussed with our private reservations team when you make your enquiry. Due to limited availability of parking spaces for disabled guests we can only reserve spaces when the drive of the vehicle is disabled and a Blue Badge holder.