The history of TLH Leisure Resort goes back to 1947 when the Murrell family first started the business as a 28 bedroom hotel. Laurence Murrell recently retired after 40 years at the helm and the company is now owned and managed by three of the senior managers, Jason Garside, John Finnegan and Ian Piercy.
The new Managing Directors are committed to continuing the TLH ethos of family values and outstanding customer service and are looking forward to developing the business further.
The TLH Derwent Hotel
The Murrell family took ownership of the Derwent Hotel in 1947, when it was a boarded up building containing just 28 bedrooms, considerably less than the 175 we have today! Food, of course, was also rationed and the first guests had to bring their ration coupons with them!
The TLH Victoria Hotel
The Victoria Hotel, much like the Derwent, has a long history of growth and change. The name itself has been shortened from the original name of “The Victoria and Albert Hotel”, created shortly after Prince Albert’s death in 1861. In 1978 the Victoria became the second hotel of the group.
The TLH Toorak Hotel
Toorak is an Aboriginal word meaning “The swamps where the tea tree grows.” Luckily our Toorak is built on sturdier ground! The Murrell family took over the Toorak in 1986 and a year later it became part of Torquay Leisure Hotels, which at this time had the Derwent and Victoria as members.
The TLH Carlton Hotel
The history of the original Carlton building dates back to 1878 when it was known as the Belgrave Hall. It became the final addition to the group in 1992 and today features the luxury Aztec Spa, Pool, Gym & Fitness Studio.
Finally in 2000 the company adopted the name TLH Leisure Resort to sum up the experience of holidaying in a resort complex combining an outstanding choice of accommodation, leisure and entertainment on a single site. A name now synonymous with great value holidays.
The TLH Team
Key to our success are our people here at TLH. The team is very important to us and is the heart of our business. We all work together, both front of house and behind the scenes, to make your stay or event a memorable occasion. Happy customers are our prime concern and all of our staff are trained in the highest standards of customer service, together with the skills required to do their job.
We are proud that our training and business development have led us to achieve national awards. This has come about through the enthusiasm and hard work of the whole team here at TLH. Among these is Investors in People - a national accreditation that recognises businesses that train and develop their staff. Investors in People has grown to be the UK’s leading people management business improvement standard. TLH was the first Hotel Group in the UK to achieve IIP in 1992 and has been successfully re-assessed every 3 years since.
Gender Pay Gap Data 2016-2017
Difference in mean hourly rate of pay 5.3%
Difference in median hourly rate of pay 0%
Difference in mean bonus pay 24%
Difference in median bonus pay 32%
Percentage of employees who received bonus pay Male 69% Female 61%
Employees by pay quartile:
Upper quartile Male 51% Female 49%
Upper middle quartile Male 34% Female 66%
Lower middle quartile Male 44% Female 56%
Lower quartile Male 40% Female 60%.