Category Archives: TLH Training News

‘Stars’ making your stay extra special

Training days

Staff training days

Our STARs programme is all about customer service which is at the heart of TLH. The ethos of STARs relates to being on the stage, staff being the STARs of the show and the audience are our Customers. As a stage performer would, our staff are showcasing their skills to the customer, ensuring they have the best experience possible. Read on to find out what was involved in our staff training. Continue reading