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Hotel Manager – TLH Toorak Hotel

7 September 2021

TLH Leisure Resort, based in the heart of Torquay, is a busy 365 days a year operation, and comprises 4 inter-linked hotels on a single site offering a range of accommodation, with shared entertainment and comprehensive leisure and spa facilities.

An exciting opportunity has arisen for a dynamic individual to manage the 3* TLH Toorak Hotel. The TLH Toorak is a 92 en-suite bedroom hotel, with conferencing and function rooms, and a renowned contemporary restaurant offering table d’hote and à la carte menus, and banqueting options.

As Hotel Manager you will be accountable for delivering an outstanding customer experience, driving operational service improvement, as well as providing leadership and direction to colleagues.  Managing and developing your team, you will report to, and work closely with, the Group General Manager to help evolve the business to ensure we continue to delight our guests, as well as meeting financial and operational service standards.

You must be able to demonstrate a sound knowledge of the hospitality industry, with a proven track record of delivering guest satisfaction and business results. Food and beverage experience is essential for this position.

You will also be expected to collaborate strongly with the other TLH Hotel Managers, to promote idea generation, operational efficiency, and superb team working.

This is a great opportunity for someone either looking for a new challenge or for a seasoned results driven Deputy Manager looking for their first Hotel Management role.

The TLH Leisure Resort complex benefits from professional business support structures, which include an onsite HR Department, Finance Department and Sales and Marketing teams.

Remuneration: An attractive remuneration package is on offer, with overall total earnings of circa £30,000 per annum available for the right candidate. Hours of work are 45 hours over 5 days, with late working a feature on occasions. Flexibility in work pattern will be a key feature.

Duties and Responsibilities

  • Lead, inspire and motivate a team of colleagues committed to ensuring the highest levels of customer service
  • Empower and develop colleagues to be the best, and deliver the best, making the most of your resources and growing talent
  • Drive operational best practice, maximising on growth opportunities, exercising financial and revenue management
  • Ensure brand standards are consistently delivered, while utilising guest feedback to increase performance against KPI’s
  • Embrace accountability for delivering the TLH business plan, supporting and enabling the bigger picture
  • Demonstrate full knowledge of Health and Safety compliance and manage all audit processes to a high standard
  • Be agile in your thinking and effectively manage your time to meet business needs
  • Champion change and continuous improvement, and implement this across the team
  • Work in collaboration with other TLH Hotel Managers to ensure optimum resourcing solutions, and operational efficiencies through sharing and adoption of best practice

The ideal candidate will have:

  • Outstanding communication, team and interpersonal skills
  • A dynamic leadership style, and the ability  to demonstrate high end customer service skills to exceed customer expectations
  • The ability to collaborate across all levels
  • Extensive knowledge of F&B operations


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