We’re celebrating here at TLH becsause we’ve just found out we’ve been shortlisted for a national award – the Springboard Awards for Excellence 2010 in the ‘People Innovation’ Category.
Springboard is the national body that promotes careers in Hospitality, Leisure and Tourism. Now in their 8th year, the Springboard Awards for Excellence celebrate and reward inspiring people, organisations and initiatives – those that work hard to elevate the profile of the hospitality industry as an employer and attract and retain talent. TLH Leisure Resort have previously won the Best Employer category in 2004.
Our entry centred on their new Customer Service Training Programme -STARs. Personnel and Development Manager, Gary Brenton, explains ‘We began to develop our new training programme about eighteen months ago. All of our staff were involved in the design of the course, they have all gone though the training and helped us to evaluate its success. We have seen real business improvements in customer service as a result. Our staff have been fantastic, they have really engaged with our training and to be shortlisted for this category, which is all about how our people have made a difference, is recognition for everybody within the company’.
We will find out if we have been successful at an awards ceremony in London on 29th November. We will keep you posted.
Spa breaks are a great excuse for some “me-time” and self-indulgent pampering – and why not. The new All About You spa break at the Aztec Spa in Torquay is available now and this season spa treatments include the following:
All About You can be booked as a spa day or an overnight spa break with accommodation in the 3 star Carlton Hotel. This has been our most popular Spa package for the past 3 years and this Autumn we are making it even better by adding Champagne as an option to the menu!
Girly gossip on a spa break
Spa breaks are really popular for a hen party or birthday treat, or just a girly day out with you friends, and you can make them even more special by pre-ordering champagne or wine to help your celebration along. This will be served whilst you are chilling out in our relaxation area. And the best part is if you bring 7 friends you go absolutely FREE!
For more information about our Spa packages or to book, call 01803 400190 or check out our website .
As most bowlers are aware, TLH Leisure Resort sponsors bowling’s 3 National Top Club events. This last weekend has seen the last 8 teams for the Women’s Top Club playing for the winning position. The finals are played over 2 days at 4 clubs on Torquay’s beautiful sea front with teams staying at TLH Leisure Resort at very competitive prices. It’s not just about the bowls you see, it’s about having a great weekend as well with your team mates.
Margaret Docherty and Kay Kerley from Bowls England organise the competition from Torquay BC and it always runs smoothly. It’s a pleasure to work with you both and I look forward to seeing you next season.
The 8 teams that qualified for the finals were: Blackwell BC (Derbyshire), Swinton BC (Yorkshire), Oxford City and County (Oxfordshire), Milton Regis BC (Kent) with Sian Gordon and Sandy Hazel both selected to compete in the Commonwealth Games in Delhi this October plus Senior International Wendy King, Felixstowe & Suffolk BC (Suffolk), Broadway BC (Huntingdonshire), Box BC (Wiltshire), Portishead Royal British Legion (Somerset).
Three games are scheduled over the weekend for each club in a straight knockout with the losing teams vying for positions of up to 8th place. The final this year could not have been closer with Oxford tying on shots at 74 each, but losing 3 of the 4 disciplines to Portishead Royal British Legion. Very close girls – it was a nail biter to the end and a great final. I personally had my money on Milton Regis to win this event with their fine array of International bowlers, but in the end their team came 5th. Just goes to show that unless you can afford to lose, don’t gamble.
The final placings were:
1st Portishead Royal British Legion
2nd Oxford City and County
4th Felixstowe and Suffolk
5th Milton Regis
Here are Portishead with their trophy. Well done girls.
The winning team
Markers and Umpires
These competitions can never be properly run without the efforts of our Umpires and Markers. They give up their time for the love of the sport and are often maligned. But my girls (and Derek) were just great this weekend. It was a pleasure to invite you to dinner at the Derwent on the Saturday evening – it was a great meal and the company and humour made the evening even more enjoyable. Well done to all of you – and here we are, all together, just waiting to parade on behind the teams.
From left to right, Me, Mary Martin, Derek Tyler, Betty Simms, Pat Powell, Sue Devonport, Ruth Rogers and last but not least Julia Barnes.
I will take this opportunity to say well done to the 3 clubs that support this competition. Kings, Victoria and Torquay Bowls Club all extend a great welcome to the visiting finalists and offer sandwiches and cakes for lunch. The bars were open for the celebratory drinks and it all helps toward the friendly atsmosphere.
The greens are ‘prepped’ by hard working green keepers and their worthy assistants. Here is Dave Vinnicombe pushing the heavy roller, which keeps the playing surface as level as possible. Ladies, this is probably one of those rare pictures of men working so make the most of it – only joking Dave.
Hard at work!
And so the outdoor season draws to a close. I have finished outdoors already and went for a practice at my indoor club on Monday. Not bad, no woods in the ditch which was a surprise. One more outdoor Umpiring duty to perform at the County Finals of the Mixed Triples, Mixed Pairs and the Foxland’s finals on Saturday at Feniton BC.
Just watch this space. There is bound to be more controversy over Umpiring uniforms and there is bound to be a lot happening around TLH Leisure Resort – here in Torquay on the sunny English Riviera. And this is the place to read it all, but don’t forget to blog back to me. I always want to read your comments.
Each and every County thinks about running a County Tour and perhaps it will be discussed at your AGM, so with this in mind let me introduce you to TLH Leisure Resort. It is definitely the place for your tour.
TLH is situated in the heart of the English Riviera, in a spectacular bay, which is bordered by Torquay, Paignton and Brixham. There are 4 hotels on TLH’s site, each with their own ambience and charm offering 2* and 3* accommodation and cuisine.
TLH is very popular with bowling tours whether a Men’s or Ladies tour, especially as there are 18 bowling greens within a 5-mile radius, all geared to cater for your needs. Perhaps your organisation will opt for a mixed tour now that unification has spread across the country.
I am your first contact with TLH as it is with me that you will want to discuss your special touring requirements. We understand that each tour is unique and we work with you to ensure that you get exactly what you require.
Sarah Harris, our bowling co-ordinator, she takes all of the hassle out of arranging your games. She will talk to you about your games and then work very closely with the fixture secretaries of our local clubs to ensure that your tour is the very best it can be.
So, what do you need to do?
Dates: You will probably have some dates in mind, and I can always check availability at our hotels. So whether it’s a 3 night weekend, 4 night midweek or a 7 night tour I am always on hand to offer you accommodation in the hotel which will best suit you, or your budget.
Please visit the TLH website to take a look at our choice of hotels.
Transport: We work with a local family owned business, Abbots Coach Travel, who know where all the bowling clubs are. Their coaches are smart and very clean, always a stipulation when bowlers are travelling in whites.
Being flexible we can just arrange local transport if you wish to drive yourselves down to TLH, it’s really up to you.
Rink Fees: We can include your rink fees in the inclusive price or it may be simpler for you to pay your own rink fees to the clubs at which you have games arranged.
Versatility: Why not add a ‘bucks fizz’ reception to your tour. We can arrange this on one of our sunny patios. It’s a great way to get your group together at the beginning of a tour, or even a very nice way to start your final evening.
TLH is a world of entertainment and leisure. You could always ask for a familiarisation visit and get to see us first hand, you will know immediately that we are the specialists in bowling holidays.
So, give me a call on 01803 400108 and let your tour begin its journey to TLH Leisure Resort.
Sunday 3rd October sees the return of TLH Leisure Resort’s open day when we throw open our doors to everyone and fun is the name of the game!
The Family Fun Day coincides with the Aztec Pool’s 10th birthday, and to celebrate, we will have 10 fantastic Aztec offers to pick up on the day, from spa treats to Bistro discounts, as well as offers for the gym, pool and fitness studio.
Top of the ‘must see’ list will be Neil Vaughan from the Really Wild Encounter with his weird and wonderful creatures. His educational but fun approach means adults and kids alike will enjoy his show.
You’ll also be able to swim in the stunning 25 metre Aztec Pool for just £2 per person, have a go at 10pin bowling in the Arena Games complex for £1 and browse the stalls at our Craft Fair where you’ll find a whole range of beautiful handmade gifts from local traders such as Gemme de Joanne, Sweet Memory Laneand Table Matters.
As a special offer on the day only, the Toorak Hotel will be offering a 2 course Sunday lunch for just £5 per person, but do book in advance as it’s bound to be a popular choice – 01803 400400. Throughout the day you will also be able to sample some tasty food and drink from some of our best local suppliers.
All in all a great day out! Entry is free via the Carlton Hotel, Falkland Road, Torquay – we’ll see you there!
Thanks to everyone who came along to see our Summer Show this year – it went down a storm. The TLH Entertainment Team and I really enjoyed ourselves performing in front of such fantastic audiences. Thanks too, to the Nadeem family who took some brilliant photographs – here are just a few for you to enjoy.
We hope to see you all again soon – and in the meantime think of us as we start rehearsals for this year’s Christmas showtime!