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Alberts Bar Manager

TLH Victoria Hotel, Belgrave Road, Torquay, TQ2 5HS

It’s an exciting time to join Team TLH. We’re on a mission to be the ‘Number One choice for all Hotel Based Leisure in Torquay’ with an ambition to be busy 365 days a year! Our star-studded team is the key to delivering our mission and we want the best people in the Bay to be part of it.

As the Alberts Bar Manager, you will supervise and co-ordinate the day to day running of the bar and its operations which incorporates spacious relaxed seating for watching live acts and sports, a fully licensed bar with food service, small children’s play area and outside terrace at the interconnecting TLH Victoria Hotel.

Your responsibilities will include:
  • Responsible for the overall day to day running of Alberts Bar
  • Drive excellence in the guest experience by providing consistent feedback to your team on observed service standards
  • Monitor budgets, targets and key performance standards (including cost control and stock management), working closely with the rest of the TLH Victoria Management team
  • Preparation of weekly rotas
  • Facilitate effective communication with team members to nurture motivation and great teamworking
  • Take an active role in constantly striving to enhance operational processes
  • Comply with all Health & Safety regulations
Our values – STARS

Our values are integral to our business and guide how we operate at every level of the organisation. The ideal candidate’s STARS values for this role are:

  • Service – Ensuring guest satisfaction through exceptional service for all our guests with continuous monitoring and innovation of standards
  • Teamwork – Working with all members of the Alberts & wider TLH Victoria Hotel team to create a supportive environment where your TLH STARs have the opportunity to learn and grow
  • Attitude – You will have a positive leadership style and always lead by example when it comes to customer service
  • Respect – You will be able to recognise individuals’ identities & strengths building a team that is respectful towards each other and our guests
  • Safe and Sustainable – Ensure that safe working practices are being maintained, understanding all Food Safety & Hygiene best practices and relevant laws and guidelines
What we have to offer:

As part of the TLH Team, you will be available to take advantage of exceptional company benefits including:

  • Free use of the leisure facilities (during selected times)
  • Discounts on Aztec Spa treatments and facilities
  • Discounts on accommodation and Aztec Leisure memberships for friends and family
  • Full induction to ensure you hit the ground running
  • Free staff meals whilst on duty
  • Up to 28 days annual leave
  • Workplace pension scheme (subject to eligibility criteria)
Hours and Rate of pay:

This is a full-time permanent role of 40 hours over 5 days, including evenings and weekends.

Salary: Up to £27,000 per annum

About TLH Leisure Resort

Open 365 days of the year, TLH Leisure Resort is based in the heart of Torquay. Comprising four inter-linked hotels which include the TLH Derwent, TLH Victoria, TLH Toorak, and TLH Carlton Hotels on a single site. We offer a range of accommodation and shared entertainment plus the well-renowned Aztec Leisure brand, offering unique leisure and spa facilities to guests and locals.

Ready to apply?

Are you ready to join Team TLH? We’d love to meet you and discuss how you would be the perfect fit for this role. Please submit your CV and covering letter and apply online today. If shortlisted, we will be in touch to arrange an interview. If you are intending to park on site whilst attending an interview, please ensure you register your vehicle at Hotel Reception to secure free parking.