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Assistant Hotel Manager

TLH Derwent Hotel, Belgrave Road, Torquay, TQ1 5HS

Assistant Hotel Manager

TLH Leisure Resort, which includes the TLH Derwent, TLH Victoria, TLH Toorak, and TLH Carlton Hotels, has an exciting opportunity to join our star-studded management team as an Assistant Hotel Manager. Working closely with the Hotel Manager, the Assistant Manager will be responsible for looking after the day to day running of the Hotel, ensuring that our customers have a relaxing experience, leaving them feeling refreshed and revived and looking forward to repeating the holiday experience.

Your responsibilities will include:
  • Overseeing the day to day running of the hotel to ensure our guests enjoy their stay.
  • Working alongside the heads of department to manage the reception, porters, housekeeping and food and beverage teams.
  • Working alongside the Hotel Manager making sure that they are kept up to date with any changes as they happen
  • Ensuring that information is passed quickly and accurately between the teams.
  • Arranging the weekly schedules for the coming week and assigning daily tasks.
  • Working alongside the porters to check that everything is set up for weddings and functions.
The ideal candidate’s STAR values:
  • Service – Drive excellent customer service for our guests by continuous monitoring and innovation of standards.
  • Teamwork – Work with all members of the TLH Team to create a supportive environment where your TLH STARs have the opportunity to learn and grow. You will work with HODs and Hotel managers to recruit, train and inspire the best people.
  • Attitude – We work from the heart and not just the manual so you will lead with passion to build and maintain a happy atmosphere to ensure a pleasant working environment.
  • Respect – You will be able to recognise individuals’ identities and build a team that plays to each person’s strengths. Building a team that is respectful towards each other and our guests.
  • Safe and Sustainable – To assist the Hotel Manager in ensuring that safe working practices are being maintained, being responsible for hotel risk assessments and the monitoring of health and safety.
What we have to offer:

At TLH we positively challenge and review everything that we do so when our managers said that they wanted more work-life balance we reduced the working week from 45 hours to 40. Allowing our team to spend more time enjoying the things they love and making the most of our team discounts including:

  • Free use of the leisure facilities (during selected times)
  • Discounted use of Aztec Spa facilities
  • Discounts on accommodation and Aztec Leisure memberships for friends and families
  • Full induction to ensure you hit the ground running
  • Free staff meals whilst on duty
  • Workplace pension scheme (subject to eligibility criteria)
Hours and Rate of pay:

40 hours over 5 days, including mornings, evenings and weekends £27,040.00 (£13.00p/h) – £28,080.00 (£13.50p/h) dependant on experience.

About TLH Leisure Resort

TLH Leisure Resort, based in the heart of Torquay, comprises 4 inter-linked hotels on a single site offering a range of accommodation, with shared entertainment. The well renowned Aztec Leisure brand is the jewel in the crown, offering unique leisure and spa facilities to guests and locals.

Ready to apply?

Are you ready to join the TLH family? We’d love to meet you and discuss how you would be the perfect fit for this role. Please submit your CV and covering letter and apply online today. If shortlisted, we will be in touch to arrange an interview.