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Duty Manager

TLH Leisure Resort, Belgrave Road, Torquay, TQ2 5HS

The Derwent Hotel has a vacancy a Duty Manager, to supervise and co-ordinate the various teams, reporting directly to the Hotel Manager.

At TLH we pride ourselves in developing colleagues to help maximise individual skills and experiences. Applicants must have a passion for hospitality, demonstrate a good work ethic, as well as great team and people management skills.

Responsibilities will be:
  • The overseeing of the hotel operation whilst on duty
  • Drive excellence in the guest experience through continuous monitoring, and innovation, of service standards
  • To support resourcing requirements, being involved with the interview, selection and recruitment
  • Build and maintain good morale, a happy atmosphere to ensure a pleasant working environment from the Hotel department teams and our guests.
  • Facilitate effective communication with team members, to nurture motivation and great team working
The ideal person will have:
  • Management or supervisory experience, and a passion for hospitality
  • Ability to lead by example as well as get actively involved in the operation
  • Strong people and team management skills, including the ability to develop colleagues to be the best they can be
  • A real passion to deliver outstanding customer service
  • Excellent communication and interpersonal skills, and dedicated to promoting the highest levels of colleague engagement, collaboration, and teamworking
  • Hospitality/food Hygiene qualifications is desirable but experience is essential.
Hours & Rate of pay:

£11.75 per hour.

Permanent part time vacancy of 27 hours over 3 days.

What we have to offer:

More than just a job! We offer great colleague benefits, a fun and friendly working environment and training and development opportunities.

  • Colleague Discount Scheme, including discounted use of Aztec Leisure facilities and discounts on accommodation and Aztec Leisure memberships for friends and families
  • Free use of swimming pool and Gym
  • Full induction to ensure you hit the ground running
  • Profit Related Bonus
  • Free staff meals whilst on duty
  • Workplace pension scheme (subject to eligibility criteria)
About TLH Leisure Resort

TLH Leisure Resort, based in the heart of Torquay, comprises 4 inter-linked hotels on a single site offering a range of accommodation, with shared entertainment. The well renowned Aztec Leisure brand is the jewel in the crown, offering unique leisure and spa facilities to guests and locals.

Ready to apply?

Are you ready to join the TLH family? We’d love to meet you and discuss how you would be the perfect fit for this role. Please submit your CV and covering letter and apply online today.