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Hotel General Manager Within A Resort

TLH Derwent Hotel, Belgrave Hotel, Torquay, TQ2 5HS

It’s an exciting time to join Team TLH. We’re on a mission to be the ‘Number One choice for all Hotel Based Leisure in Torquay’ with an ambition to be busy 365 days a year! Our star-studded team is the key to delivering our mission and we want the best people in the Bay to be part of it.

As a Hotel General Manager, you will lead the Team to deliver the ambition of being the Number One for all hotel-based leisure in Torquay in a safe, sustainable and profitable environment.

The role of Hotel General Manager is responsible for leading our team to manage the 174 bedroom hotel and overseeing the central entertainments venue, food outlets and retail facilities. The resort benefits from great support structures in place, which include an onsite HR department, Finance department and Sales and Marketing teams. You will be reporting directly to and supported by the Operations Director who is based at the resort.

Your responsibilities will include:
  • Support, lead and manage the teams across the Hotel and the central entertainments and food outlet.
  • Empowering and developing our team members to be the best and deliver the best, making the most of your resources and growing talent
  • Work alongside our other Hotel General Managers and HR to ensure resourcing, recruitment and training is approached in a positive way
  • Drive commercial best practice, maximising on growth opportunities, exercising financial and revenue management
  • Oversee all business areas with an eye for detail. Ensure brand standards are consistently delivered while utilising guest feedback to increase performance against KPI’s
  • Embrace accountability for delivering the TLH business plan, supporting and enabling the bigger picture
  • Demonstrate full knowledge of Health and Safety compliance, and manage all audit processes to a high standard
  • Be agile in your thinking and effectively manage your time to meet business needs
  • Champion change and continuous improvement and implement this with the team with strong leadership and a positive vision
Our values – STARS

Our values are integral to our business and guide how we operate at every level of the organisation. The ideal candidate’s STARS values for this role are:

  • Service – Demonstrating management experience from a hospitality background that is driven by guest satisfaction you will ensure exceptional service for all our guests by continuous monitoring and innovation of standards
  • Teamwork – Working with all members of the TLH Team to create a supportive environment where your TLH STARs have the opportunity to learn and grow. You will work alongside other Hotel General Managers and HR to recruit, train and inspire the best people
  • Attitude – We work from the heart and not just the manual, so you will have outstanding leadership skills and great attention to detail demonstrating aptitude in decision-making and problem-solving
  • Respect – You will be able to recognise individuals’ identities and strengths building a team that is respectful towards each other and our guests
  • Safe and Sustainable – Ensure that safe working practices are being maintained, understanding all hotel management best practices and relevant laws and guidelines
What we have to offer:

As part of the TLH Team, you will be available to take advantage of exceptional company benefits including:

  • Free use of the leisure facilities (during selected times)
  • Discounts on Aztec Spa treatments and facilities
  • Discounts on accommodation and Aztec Leisure memberships for friends and family
  • Full induction to ensure you hit the ground running
  • Free staff meals whilst on duty
  • Up to 28 days annual leave
  • Workplace pension scheme (subject to eligibility criteria)
  • Full Company Sick Pay after a short qualifying period (3 months)
Hours and Rate of pay:             

This is a full-time permanent role of 40 hours over 5 days, covering late working on occasion.

Salary: £35,000 – £45,000 per annum.

About TLH Leisure Resort

Open 365 days of the year, TLH Leisure Resort is based in the heart of Torquay. Comprising four inter-linked hotels which include the TLH Derwent, TLH Victoria, TLH Toorak, and TLH Carlton Hotels on a single site. We offer a range of accommodation and shared entertainment plus the well-renowned Aztec Leisure brand, offering unique leisure and spa facilities to guests and locals.

Ready to apply?

Are you ready to join Team TLH? We’d love to meet you and discuss how you would be the perfect fit for this role. Please submit your CV and covering letter and apply online today. If shortlisted, we will be in touch to arrange an interview. If you are intending to park on site whilst attending an interview, please ensure you register your vehicle at Hotel Reception to secure free parking.