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Aztec Bistro Team Leader

Aztec Bistro, TLH Leisure Resort, Falkland Road, Torquay, TQ2 5JJ

It’s an exciting time to join Team TLH. We’re on a mission to be the ‘Number One choice for all Hotel Based Leisure in Torquay’ with an ambition to be busy 365 days a year! Our star-studded team is the key to delivering our mission and we want the best people in the Bay to be part of it.

As an Aztec Bistro Team Leader, you will be responsible for the day-to-day running of our popular Aztec Bistro which overlooks both our indoor and outdoor swimming pools, boasting a spacious sun terrace, used for al fresco dining and seasonal entertainment. You will need to be able to lead the Bistro team to deliver the high standard of service expected, both when other Team Leaders are and are not on shift.

The successful candidate must have significant previous bar/restaurant experience, including in a supervisory role, and proven bar management skills.

Your responsibilities will include:
  • Leading a team of servers when on shift, reporting to the Bistro Manager
  • Ensure excellence in the guest experience through continuous monitoring of service standards
  • Facilitate effective communication with team members, to nurture motivation and a great team working
  • Take an active role in constantly striving to enhance operational processes
  • Comply with all health and safety regulations
Our values – STARS

Our values are integral to our business and guide how we operate at every level of the organisation. The ideal candidate’s STARS values for this role are:

  • Service – You will be a customer service superstar with excellent communication and interpersonal skills
  • Teamwork – Be a passionate and dedicated team leader with previous supervisory experience
  • Attitude – Someone who keeps calm under pressure, can lead by example and will get actively involved in the day-to-day business operations
  • Respect – A confident individual who can share knowledge with others, supporting the team members to reach their full potential
  • Safe and Sustainable – Ensure the team works together to reduce plastic and food waste.
What we have to offer:

As part of the TLH Team, you will be available to take advantage of exceptional company benefits including:

  • Free use of the leisure facilities (during selected times)
  • Discounts on Aztec Spa treatments and facilities
  • Discounts on accommodation and Aztec Leisure memberships for friends and family
  • Full induction to ensure you hit the ground running
  • Free staff meals whilst on duty
  • Up to 28 days annual leave
  • Workplace pension scheme (subject to eligibility criteria)
Hours and Rate of pay:

This is a full-time permanent role of 35 hours over 5 days, including daytime shifts, evenings and weekends.

Hourly Rate: £11.69 per hour

About TLH Leisure Resort

Open 365 days of the year, TLH Leisure Resort is based in the heart of Torquay. Comprising four inter-linked hotels which include the TLH Derwent, TLH Victoria, TLH Toorak, and TLH Carlton Hotels on a single site. We offer a range of accommodation and shared entertainment plus the well-renowned Aztec Leisure brand, offering unique leisure and spa facilities to guests and locals.

Ready to apply?

Are you ready to join Team TLH? We’d love to meet you and discuss how you would be the perfect fit for this role. Please submit your CV and covering letter and apply online today. If shortlisted, we will be in touch to arrange an interview. If you are intending to park on site whilst attending an interview, please ensure you register your vehicle at Hotel Reception to secure free parking.