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Accessibility Guide/Statement

TLH Leisure Resort welcomes people with disabilities and has developed an ACCESSIBILITY GUIDE to address some of the more common issues disabled people may face. Impairments could include Mobility, Sight, Hearing, Learning Disabilities or any hidden impairment.

Dogs and other pets are not allowed at TLH Leisure Resort, however we do allow the following animals:

  • Guide dogs
  • Hearing dogs
  • Assistance dogs
Our Resort

The Resort is made up of the TLH Derwent, TLH Victoria, TLH Carlton & TLH Toorak Hotels and the TLH Victoria and TLH Carlton Apartments. The Resort complex is situated on a single 7 acre site with many shared leisure and entertainment facilities. It is located near Torquay sea front.

We are improving access across TLH Leisure Resort with an ongoing programme of works. In the meantime we welcome your feedback to help us continuously improve. If you have any comments please contact us.

Our website

When creating this website, we aimed to make something that’s accessible to the widest possible audience, regardless of technology or ability. We worked, and actively work, to increase the accessibility and usability of the website by testing in a number of browsers, screen readers, accessibility and HTML validators and other web tools. By doing this, we align ourselves with many of the available standards and guidelines set for websites on the Internet today.

The site has been built using code compliant with W3C standards for HTML and CSS and checked with the W3C Markup Validation Service. We aim for the site to display correctly and uniformly across all major current browsers and the use of standards-compliant code should mean any future browsers will also display it correctly. However, whilst we strive to adhere to the accepted guidelines and standards for accessibility and usability and attempt to ensure that all the content validates and displays correctly, it is not always possible to do so in all areas of the website.

For users with disabilities or technological disadvantages we’ve aimed to make the site as easy to use as possible. This includes the addition of a sitemap listing all cross-site content and the good use of underpinning design to ensure that users without styles, images or javascript can still operate the site and access the majority of the content as easily as possible.

Should you experience any difficulty in accessing any areas of this website or have any comments or questions, please don’t hesitate to contact us.