Frequently asked questions
When you go away for a short break or holiday there are often a number of questions you would like to ask. Here are our most frequently asked questions.
Is the bowling arena wheelchair friendly?
Yes. Our bowling arena is accessible for wheelchair users. There is a purpose-built wheelchair available in the rink for use on the green. Subject to availability, this can be hired upon request at a cost of £5. Please note, our Clubhouse Bar is not accessible for wheelchair users, although food and drink can be ordered and delivered to the arena if required.
Can I use the saunas, hydropools, and steam rooms whilst pregnant?
The NHS advise against the use of saunas, hot tubs and steam rooms during pregnancy. Use of our facilities is at your own discretion FIND OUT MORE
Do you offer children’s rates?
Yes. Children’s rates are available at the following rates: 0-5 years: Free. 6-10 years: £20pppn. 11-15 years: £28pppn. 16 years plus: adult rates apply.
These rates apply when children are sharing a fully occupied room with 2 adults. To apply these children’s rates to your booking please contact our Reservations Team on 01803 400500 or [email protected].
Do you have an age limit for spa treatments?
You need to be over 18 years old to have one of our treatments.
Are dogs and any other pets welcome at your hotels?
Dogs and other pets are not allowed at TLH Leisure Resort, with the exception of:
- Registered guide dogs
- Registered hearing dogs
- Registered assistance dogs
Do you accept contactless payments?
We are now able to take contactless payments in the Aztec Bistro, Alberts Bar and all our hotel bars. For all other payments made on our Resort, please use cash or pay by card (chip and pin).
Do you have any electric vehicle charging points?
Yes we have one point with two charges located in the TLH Toorak Hotel car park, at the rear.
The unit charge is 75p Per KWH.
There is a QR code on the screen to download the App, called Charge Assist – Green flux Smart Charging. Full instructions are on the App
Guests will need their own charging cable and should use their vehicle manufacturer’s guidance on charging usage.
TLH Leisure Resort do not accept any responsibility for any fault caused by charging or use of the charging equipment. Customers do so at their own risk.
Unfortunately our Teams are unable to assist anyone in the charging of their Electric Vehicle.
Do you offer Adult Only breaks?
Yes. We do offer Adult Only breaks at the TLH Toorak Hotel at various times throughout the year. Please contact our Private Reservations team for specific dates and prices.