Frequently asked questions
When you go away for a short break or holiday there are often a number of questions you would like to ask. Here are our most frequently asked questions.
Is the bowling rink wheelchair friendly?
Yes. Our bowling rink is accessible for wheelchair users. There is a purpose-built wheelchair available in the rink for use on the green. Subject to availability, this can be hired upon request at a cost of £5. Please note, our Clubhouse Bar is not accessible for wheelchair users, although food and drink can be ordered and delivered to the rink if required.
Can I use the saunas, hydropools, and steam rooms whilst pregnant?
The NHS advise against the use of saunas, hot tubs and steam rooms during pregnancy. Use of our facilities is at your own discretion FIND OUT MORE
Do you offer children’s rates?
Yes. Children’s rates are available at the following rates: 0-5 years: Free. 6-10 years: £20pppn. 11-15 years: £28pppn. 16 years plus: adult rates apply.
These rates apply when children are sharing a fully occupied room with 2 adults. To apply these children’s rates to your booking please contact our Reservations Team on 01803 400500 or firstname.lastname@example.org.
Do you have an age limit for spa treatments?
You need to be over 18 years old to have one of our treatments.
Are dogs welcome at your hotels?
Dogs and other pets are not allowed at TLH Leisure Resort, with the exception of:
- Registered guide dogs
- Registered hearing dogs
- Registered assistance dogs
Do you accept contactless payments?
Currently we are able to take contactless payments in the Aztec Bistro and Alberts Bar only. For all other payments made on our Resort, please use cash, pay by card (chip and pin) or charge to your room.
Do you have any electric vehicle charging points?
Currently we do not have any electric vehicle charging points on site, but there are several nearby:
- Asda, Woodland Road, Torquay,TQ2 7AN
- Wighton Pub, Edginswell Close, Torquay, TQ2 7JA
- Vospers Peugeot, 141 Newton Road, Torquay, TQ2 7AJ
- Hyundai Torbay, Barton Hill Road, Torquay, TQ2 8HN
More information can be found at www.zap-map.com/locations/torquay-charging-points/
Do you offer Adult Only breaks?
Yes. We do offer Adult Only breaks at the TLH Toorak Hotel at various times throughout the year. Please contact our Private Reservations team for specific dates and prices.