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FAQs

To help you make the most of your time with us here are the answers to some frequently asked questions. If there is anything else we can help you with please contact us.

 

Answer:

You need to be over 18 years old to have one of our treatments.

Answer:

Teas, coffee and water are freely available on a complementary basis throughout your visit. If you are celebrating something special like a birthday, anniversary or forthcoming wedding, why not treat yourself to a bottle of wine or bubbly which can be purchased at the Aztec Bistro. We do not allow any drinks to be consumed that are not purchased on the premises.

Answer:

The Aztec pool is between 1 metre – 1.8 metres deep and is heated to 29oC. The free-form pool is very shallow at the ramp end, graduating to 2 metres deep and is heated to 31oC. Please remember that the pools are part of the main Aztec Leisure area and are not exclusive to the Aztec Spa.

Answer:

There are no showers in the Aztec Spa, but you are welcome to use the showers in the Aztec pool area.

Answer:

NHS employees are entitled to exclusive discounts on Aztec Spa treatments and also a discount on memberships to the Aztec Club Gym and Pool. NHS employees can visit their “My Trust Benefits” website for details of all the latest offers, or call the Aztec Spa on 01803 400190 for further information.

Answer:

We ask for full payment at the time of booking. This secures your appointment, saves time on the day and ensures the smooth running of appointments.

Answer:

We recommend that you wear comfortable clothing for your visit. If you wish to use the pool and other facilities, remember to bring appropriate footwear, clothing and swimwear to make the most of your visit. Lockers are provided in the Spa changing rooms. Robes and slippers are provided on spa breaks and spa days. If your robe is wet and you would like a new one, please be aware there will be a charge of £3.

Answer:

Acrylic nails are not available at the Aztec Spa. We believe that the O.P.I and Shellac treatments we offer are the best available for the long term health of your nails.