To help you make the most of your time with us here are the answers to some frequently asked questions. If there is anything else we can help you with please contact us.
Do you have an age limit for spa treatments?
You need to be over 18 years old to have one of our treatments.
Do you accept contactless payments?
We are now able to take contactless payments in the Aztec Bistro, Alberts Bar and all our hotel bars. For all other payments made on our Resort, please use cash or pay by card (chip and pin).
Can I use the saunas, hydropools, and steam rooms whilst pregnant?
The NHS advise against the use of saunas, hot tubs and steam rooms during pregnancy. Use of our facilities is at your own discretion FIND OUT MORE
Can we bring our own drinks to the Spa?
Teas, coffee and water are freely available on a complementary basis throughout your visit. If you are celebrating something special like a birthday, anniversary or forthcoming wedding, why not treat yourself to a bottle of wine or bubbly which can be purchased at the Aztec Bistro. We do not allow any drinks to be consumed that are not purchased on the premises.
How deep is the swimming pool and what is the water temperature?
The Aztec pool is between 1 metre – 1.8 metres deep and is heated upto 29oC. The free-form pool is very shallow at the ramp end, graduating to 2 metres deep and is also heated upto 29oC. Please remember that the pools are part of the main Aztec Leisure area and are not exclusive to the Aztec Spa.
Is there access to a shower in the Spa?
There are no showers in the Aztec Spa, but you are welcome to use the showers in the Aztec pool area.
Do NHS employees get a discount on Spa bookings?
NHS employees are entitled to exclusive discounts on Aztec Spa treatments and also a discount on memberships to the Aztec Club Gym and Pool. NHS employees can visit their “My Trust Benefits” website for details of all the latest offers, or call the Aztec Spa on 01803 400190 for further information.
Do I have to pay at the time of booking?
We ask for full payment at the time of booking. This secures your appointment, saves time on the day and ensures the smooth running of appointments.