Here you’ll find some useful information and handy tips to help you make the most of your stay and get organised before you arrive. If you have any queries please contact us.
Parking
Please note car parking charges now apply.
To avoid the growing misuse of our car parks, due to the introduction of charging by our competitors and in line with other local hotels, we have introduced parking charges and ANPR cameras to all of our car parks. Our car parks our now fully managed by Parking Eye Ltd. Please see the Terms and Conditions of parking on the signage within the car parks. Any contravention will be enforced by ParkingEye Ltd, an external British Parking Association provider.
A 30 minute drop off/collection period applies on entrance to our car parks. Your vehicle must exit the car park within 30 minutes of arrival to avoid any charges being made. FULL PARKING INFORMATION >
To help plan your journey, our address information, including postcodes and What 3 Words locations can be found on our contact page.
Check-In
- To secure your booking, we ask that your stay is paid in full prior to arrival. To pay any outstanding balance please contact our Reservations Team on 01803 400500.
- Hotel rooms are available from 3.00pm. Self-catering apartments are available from 4.00pm. If you arrive earlier, you are welcome to use our facilities until your room/apartment is ready.
- Luggage storage will be available if required.
Your Room
- Please note that your room will be serviced every day except for Wednesdays and Saturdays.
- If you would prefer Housekeeping not to service your room please hang the ‘Do Not Disturb’ notice on your door. You can ask for any additional things that you need such as fresh towels or tea and coffee at reception.
- On the day of your departure rooms need to be vacated by 11.00am. Self-catering apartments by 10.00am. Facilities are chargeable after your scheduled departure time. Book a late check-out to make the most of our facilities before your journey home.
Dining
- Each hotel offers an extensive breakfast buffet.
- Evening dining is now buffet style at the TLH Derwent and TLH Victoria Hotels, with a range of tasty hot and cold options on offer.
- Dinner is served from 6.00pm until 8.00pm in each hotel, although occasionally this may need to change. If this is the case we will contact you before arrival. If you are likely to arrive too late for dinner, please let us know and we can arrange for an alternative option.
- If you’re a Bed and Breakfast guest you can dine in the hotel restaurants at a very special rate. Whet your appetite with one of our sample menus then book your table direct with the hotel.
Adults: TLH Derwent & TLH Victoria Hotels – £24.50 and TLH Carlton & TLH Toorak and Hotels £28.50
Children (all hotels): 11 – 15 years: £18.95 3 – 10 years: £14.95 2s and under FREE
- If you’re staying on a Room Only basis, you can add breakfast to your stay. Enjoy buffet style breakfasts, including both full English and Continental options. Children 2 and under can have breakfast for free. Book your table direct with the hotel. Breakfast prices: Adults £12.95, Children & Teens 3 – 15 years £7.95 and Children 2 and under FREE.
TLH Meal Saver
Save even more with our TLH Meal Saver.
- Kids 15 years and younger can eat breakfast FREE with every full paying adult.
- Add an evening meal in the TLH Derwent or TLH Victoria for just £20 per adult, or dine in the TLH Toorak for £23 per adult. Great value for families too – teens aged 11–15 years dine for £10, children 3–10 years for just £5 and little ones aged 2 and under eat FREE at all three hotels.
TLH DERWENT MENU TLH VICTORIA MENU TLH CARLTON MENU TLH TOORAK MENU
Aztec Leisure
Aztec Spa – Hotel guests receive a 15% discount of any individual spa treatment over £30. Book before you arrive to avoid disappointment. Call Aztec Reception on 01803 400190 or email [email protected] to book.
Aztec Spa Fire & Ice – Hotel guests receive a discount off a 60-minute session. Book in advance by calling 01803 400190 or book when you arrive.
Aztec Bistro – Dine al fresco under our awning and large heated parasols. Choose from a wide range of light bites, main meals and a great drinks menu.
Aztec Pools – Open daily from 7am – 9pm, our Aztec pools are free for guests to use. There is no need to book in advance. You will need to bring your own pool towels or they can be hired for £2.
Aztec Gym – Open daily from 7am – 9pm. No need to book. Prices from £3pp.
Aztec Games – 10 pin bowling, table tennis, snooker, pool, soft play and arcade games are all waiting for you.
Entertainment
You can enjoy a fantastic array of entertainment at TLH. Not only do we have live acts every single night of the year, but there’s a busy daytime programme of activities available too!
Check the What’s On Boards in Reception when you arrive for our full programme. THIS WEEK’S ENTERTAINMENT
Vouchers & gifts
As a special treat add one of our celebration items to your stay. Or for even better value choose one of our celebration packages to make it a really memorable occasion.