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Admission Guidelines

These admission guidelines are for the enjoyment and safety of all our Fire & Ice customers.

Fire & Ice admission guidelines

We want you to enjoy your Fire & Ice experience with us. Please take a few moments to read the guidance below before you book.

Age Restrictions
  • Entry to Fire & Ice is available to over 18s only.
Arrival
  • Please check in 15 minutes prior to your appointment time at the Aztec Spa Reception. This allows you to complete a short medical questionnaire.
  • Your session cannot be extended if you do not arrive on time.
Health Concerns
  • Please do not book Fire & Ice if you have any medical condition that may be adversely affected by the use of the equipment within the facility, which includes several thermal experiences.
  • If you are in any doubt whatsoever, you should consult a medical practitioner.
  • We cannot provide any medical advice in relation to the effects of any of the thermal or other equipment within the Fire & Ice experience.
  • Please be aware use of our facilities at your own discretion.
Attire
  • Please wear your swimming attire at all times.
  • Bath sheets are provided.
  • Lockers are provided in our Spa changing rooms.
    (We cannot be held responsible for the loss of any items left behind)
Food & drink
  • Guests are not permitted to take food into the Fire & Ice zone.
  • Free drinking water is available.
  • Paper cups are supplied and the use of reusable drinks bottles is permitted.
Digital Detox
  • Fire & Ice is a WIFI free zone.
  • We encourage you to take that all-important selfie and then secure your phone in the lockers provided. Please respect other guests by keeping your phone on silent mode and enjoy a Digital Detox during your Fire & Ice session.
Booking policy
  • Full payment is required at the time of booking.
Cancellation policy
  • 100% cancellation charge will be incurred for sessions cancelled less than 24 hours in advance.

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Opening Times

Mon, Tues, Sat: 9.00am - 6.00pm. Wed, Thurs, Fri: 9.00am - 8.00pm. Sun: 10.00am - 6.00pm