Duty Manager

It’s an exciting time to join Team TLH. We’re on a mission to be the ‘Number One choice for all Hotel Based Leisure in Torquay’ with an ambition to be busy 365 days a year! Our star-studded team is the key to delivering our mission and we want the best people in the Bay to be part of it.

As a Hotel Duty Manager, you will have previous Management or Supervisory experience with a passion for hospitality and delivering outstanding customer service. You will be responsible for the smooth running of the Hotel operations whilst the General Manager is absent, including early mornings, evenings and weekends. Hospitality and Food Hygiene qualifications are desirable, but experience is essential. A candidate with considerable departmental experience would also be considered.

Your responsibilities will include:

• The overseeing of the hotel operation whilst on duty
• To support resourcing requirements, being involved with the interview, selection and recruitment
• Build and maintain good morale, a happy atmosphere to ensure a pleasant working environment for the Hotel department teams and our guests
•  Facilitate effective communication with team members, to nurture motivation and great team working
• To assist the General Manager in ensuring that safe working practices are being maintained, being responsible for Hotel Risk Assessments and the monitoring of Health & Safety

Our values – STARS

Our values are integral to our business and guide how we operate at every level of the organisation. The ideal candidate’s STARS values for this role are:

• Service – Drive excellent customer service for our guests by continuous monitoring and innovation of standards
• Teamwork –Strong people and team management skills, including the ability to lead by example and dedicated to promoting the highest levels of colleague engagement, collaboration, and team working
• Attitude – We work from the heart and not just the manual so you will lead with passion to build and maintain a happy atmosphere to ensure a pleasant working environment
• Respect – You will be able to recognise individuals’ identities and build a team that plays to each person’s strengths. Building a team that is respectful towards each other and our guests
• Safe and Sustainable – To assist the General Manager in ensuring that safe working practices are being maintained, being responsible for hotel risk assessments and monitoring of health and safety

What we have to offer:

As part of the TLH Team, you will be available to take advantage of exceptional company benefits including:

• Free use of the leisure facilities (during selected times)
• Discounts on Aztec Spa treatments and facilities
• Discounts on accommodation and Aztec Leisure memberships for friends and family
• Full induction to ensure you hit the ground running
• Free staff meals whilst on duty
• Up to 28 days annual leave
• Workplace pension scheme (subject to eligibility criteria)

Hours and Rate of pay:

Open 365 days of the year, TLH Leisure Resort is based in the heart of Torquay. Comprising four inter-linked hotels which include the TLH Derwent, TLH Victoria, TLH Toorak, and TLH Carlton Hotels on a single site. We offer a range of accommodation and shared entertainment plus the well-renowned Aztec Leisure brand, offering unique leisure and spa facilities to guests and locals.

Ready to apply?

Are you ready to join the TLH family? We’d love to meet you and discuss how you would be the perfect fit for this role. Please submit your CV and covering letter and apply online today. If shortlisted, we will be in touch to arrange an interview. If you are intending to park on site whilst attending an interview, please ensure you register your vehicle at Hotel Reception to secure free parking.