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Hotel Receptionist

TLH Derwent Hotel, Belgrave Road, Torquay, TQ2 5HS

It’s an exciting time to join Team TLH. We’re on a mission to be the ‘Number One choice for all Hotel Based Leisure in Torquay’ with an ambition to be busy 365 days a year! Our star-studded team is the key to delivering our mission and we want the best people in the Bay to be part of it.

As a Hotel Receptionist, you will be responsible for providing exceptional front-of-house service with a high level of courtesy and professionalism providing a relaxing environment where guests feel refreshed and revived and look forward to repeating the holiday experience.

Previous Hotel Reception experience is desired, but not essential. Good customer service skills are crucial.

Your responsibilities will include:
  • Greeting guests and customers warmly, creating an instantly positive first point of contact experience. Representing the business with a positive attitude and professional approach
  • Providing customer support and use of resources and product knowledge to assist customers’ queries
  • Taking and directing calls, managing reception daily diaries and hotel information
  • Taking reservations and managing room bookings, including the rooms door card system
  • Completing administrative tasks to an outstanding level of accuracy, including but not limited to filing, delivering and accepting emails, liaising with other hotel departments as required to help continuously enhance the customer experience
  • Maintaining good reception and conference diary updates, for meetings and conferences
  • Maintaining front door security and reporting
  • Putting through the sale of items from Hotel bars and Restaurant
  • Cleaning, organising, and maintaining the reception work area
Our values – STARS

Our values are integral to our business and guide how we operate at every level of the organisation. The ideal candidate’s STARS values for this role are:

  • Service – Being the welcoming face of TLH when our guests arrive, you will deliver an exceptional guest experience demonstrating excellent interpersonal and organisation skills.
  • Teamwork – Working closely with other members of the TLH team, such as the Duty Manager and Porters, supporting each other to create a seamless check-in and checkout process
  • Attitude – A friendly and welcoming attitude with the ability and confidence to help implement and embrace ongoing enhancements to the guest reception experience. Enjoy working with people and aspire to provide the very best service to guests at all times.
  • Respect – Being respectful to guests and other members of the TLH team and being able to recognise individual identities.
  • Safe and Sustainable – Ensuring safe working practices are maintained and health and safety standards are adhered to.
What we have to offer:

As part of the TLH Team, you will be available to take advantage of exceptional company benefits including:

  • Free use of the leisure facilities (during selected times)
  • Discounts on Aztec Spa treatments and facilities
  • Discounts on accommodation and Aztec Leisure memberships for friends and family
  • Full induction to ensure you hit the ground running
  • Free staff meals whilst on duty
  • Up to 28 days annual leave
  • Workplace pension scheme (subject to eligibility criteria)
Hours and Rate of pay:
This is a full-time permanent role of 37.5 hours over 5 days, requiring some evening and weekend availability.
Early shifts start from 7.30 am and late shifts finish at 10:30 pm.
Hourly Rate: £11.44 per hour – Aged 21+ (£9.50 per hour for aged 16-18; £10.42 per hour for aged 19-20)
About TLH Leisure Resort

Open 365 days of the year, TLH Leisure Resort is based in the heart of Torquay. Comprising four inter-linked hotels which include the TLH Derwent, TLH Victoria, TLH Toorak, and TLH Carlton Hotels on a single site. We offer a range of accommodation and shared entertainment plus the well-renowned Aztec Leisure brand, offering unique leisure and spa facilities to guests and locals.

Ready to apply?

Are you ready to join the TLH family? We’d love to meet you and discuss how you would be the perfect fit for this role. Please submit your CV and covering letter and apply online today. If shortlisted, we will be in touch to arrange an interview. If you are intending to park on site whilst attending an interview, please ensure you register your vehicle at Hotel Reception to secure free parking.