It’s an exciting time to join Team TLH. We’re on a mission to be the ‘Number One choice for all Hotel Based Leisure in Torquay’ with an ambition to be busy 365 days a year! Our star-studded team is the key to delivering our mission and we want the best people in the Bay to be part of it.
As a Night Porter, you will be a vital part of the team as you respond to guests’ needs while also doing regular checks to ensure the safety of the building, guests and team members.
Applicants must be over the age of 18. Previous experience desirable, but not required.
Your responsibilities will include:
- Representing the Hotel with a positive attitude and professional appearance
- Providing support and use of resources and product knowledge to assist guest queries
- Tend to the needs of guests or customers for the duration of their stay
- Deal with room servicing requests and Luggage handling
- Handle, follow up and communicate any comments or complaints. Pass on to relevant HODs or Managers if unable to handle
- Ensure that all tasks are completed on each shift and that a full and thorough handover takes place at the end of the shift
- Check in late arrivals and check out early departures in line with hotel procedure, so basic computer skills are essential
- Provide efficient and friendly internal support to all departments
- Carry out cleaning duties in the hotel lobby and surrounding areas
- Set up and clean down of entertainment, conferencing and meeting rooms, inclusive of food and beverage service for events and some hotel operations
- Carry out Health and Safety checks around the Hotel and adhere to all Health and Safety Regulations and company policy
- Reporting of maintenance jobs
- Coordinate in the event of a fire evacuation in line with company training.
Our Values:
Our values are integral to our business and guide how we operate at every level of the organisation. The ideal candidate’s STARS values for this role are:
- Service – Responding quickly and professionally to the guests throughout the night aspiring to provide the best service
- Teamwork – Working alongside other members of the TLH team with the ability to follow instructions, prioritising and complete tasks in a timely manner
- Attitude – By maintaining a friendly and welcoming attitude with excellent interpersonal skills you will be able to remain calm under pressure
- Respect – Being respectful to both guests and other team members at all times
- Safe and Sustainable – To ensure the safety of the Hotel, its guests and the TLH team overnight by following health and safety regulations and company policies
What we have to offer:
We are more than just a job and we believe in providing our teams with exceptional company benefits including:
- Free use of the leisure facilities (during selected times)
- Discounted use of Aztec Spa facilities
- Discounts on accommodation and Aztec Leisure memberships for friends and families
- Full induction to ensure you hit the ground running
- Free staff meals whilst on duty
- Workplace pension scheme (subject to eligibility criteria)
Hours and Rate of pay:
This is a temporary contract up until October 2026, which can be continue should the business require – 25.5 hours over 3 nights each week with shift times of 11pm – 7:30am.
Night Rate: £12.80 (inclusive of April raise) per hour. 18+ only as lone working involved.
About TLH Leisure Resort
Open 365 days of the year, TLH Leisure Resort is based in the heart of Torquay. Comprising four inter-linked hotels which include the TLH Derwent, TLH Victoria, TLH Toorak, and TLH Carlton Hotels on a single site. We offer a range of accommodation and shared entertainment plus the well-renowned Aztec Leisure brand, offering unique leisure and spa facilities to guests and locals.
Ready to apply?
Are you ready to join the TLH family? We’d love to meet you and discuss how you would be the perfect fit for this role. Please submit your CV and covering letter and apply online today. If shortlisted, we will be in touch to arrange an interview. If you are intending to park on site whilst attending an interview, please ensure you register your vehicle at Hotel Reception to secure free parking.