Frequently asked questions
When you go away for a short break or holiday there are often a number of questions you would like to ask. Here are our most frequently asked questions.
Is the bowling arena wheelchair friendly?
Yes. Our bowling arena is accessible for wheelchair users. There is a purpose-built wheelchair available in the rink for use on the green. Subject to availability, this can be hired upon request at a cost of £5. Please note, our Clubhouse Bar is not accessible for wheelchair users, although food and drink can be ordered and delivered to the arena if required.
Can I use the saunas, hydropools, and steam rooms whilst pregnant?
The NHS advise against the use of saunas, hot tubs and steam rooms during pregnancy. Use of our facilities is at your own discretion FIND OUT MORE
Do you offer children’s rates?
Yes. Children’s rates are available at the following rates: 0-2 years: Free. 3-10 years: £25pppn. 11-15 years: £35pppn. 16 years plus: adult rates apply.
These rates apply when children are sharing a fully occupied room with 2 adults. To apply these children’s rates to your booking please contact our Reservations Team on 01803 400500 or [email protected].
Do you have an age limit for spa treatments?
You need to be over 18 years old to have one of our treatments.
Are dogs and any other pets welcome at your hotels?
At TLH Leisure Resort, we strive to provide a comfortable and inclusive environment for all our guests. To maintain the highest standards of hygiene, safety, and comfort for all visitors, we operate a strict no-pets policy across our hotels, and outdoor areas.
The only exception to this policy is for legally recognised Assistance Dogs, in line with the Equality Act 2010. This includes:
- Guide Dogs for the visually impaired.
- Hearing Dogs for the deaf or hard of hearing.
- Medical Alert Dogs (e.g., for epilepsy, diabetes, or severe allergies).
- Mobility Assistance Dogs
Whilst we recognise and respect the important role that animals play in providing companionship and emotional wellbeing, under current UK law, Emotional Support Animals (ESAs) and Therapy Dogs are not classified as Assistance Dogs. These animals have not undergone rigorous, specialised ‘public access’ training so may cause disruption to other guests. TLH Leisure Resort does not permit Emotional Support or Therapy animals on our premises.
Do you accept contactless payments?
We are now able to take contactless payments in the Aztec Bistro, Alberts Bar and all our hotel bars. For all other payments made on our Resort, please use cash or pay by card (chip and pin).
Do you have any electric vehicle charging points?
Yes, we have one point with two chargers located in the TLH Toorak Hotel car park, at the rear. The unit charge is 75p per KWH. Each charger is 22KW.
There is a QR code on the screen to download the App, called Charge Assist – Green Flux Smart Charging. Full instructions are on the App
Guests will need their own charging cable and should use their vehicle manufacturer’s guidance on charging usage. TLH Leisure Resort do not accept any responsibility for any fault caused by charging or use of the charging equipment. Customers do so at their own risk. Unfortunately our Teams are unable to assist anyone in the charging of their Electric Vehicle.
Do you offer Adult Only breaks?
No, currently we no longer offer Adult Only breaks. However, if you are seeking a quieter stay, we recommend the TLH Toorak Hotel. For much of the year, the hotel typically accommodates fewer families with young children and therefore offers a more relaxed and peaceful atmosphere.
Discover the TLH Toorak Hotel.
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