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TLH Leisure Resort, Torquay
TLH Leisure Resort on Instagram
Reservations: 01803 400500
Email: rooms@tlh.co.uk

Privacy Statement

This privacy statement sets out how TLH Leisure Resort complies with European Union data protection requirements. You can access this privacy statement from the bottom of every page on our website by clicking the appropriate link. Any changes to these policies will be posted on this page.

We take your privacy seriously. Because we gather certain types of information about our users we want you to understand the terms and conditions surrounding the collection and use of that information. This privacy statement discloses the types of information we gather, how we use it and how to correct or change it.

How and why do we collect information about you?

At certain points during your visit to our website, we may ask you to enter personal details such as your name, address, telephone number or email address. You may also be asked whether you consent to use of that data and for what purposes. We will not use your data except to fulfill a request you make when disclosing those details, or if you consent.

Where we have your consent to do so, we may use the information to contact you or keep you informed of products or services that may interest you such as special promotions, late deals or news. This contact may take the form of email or other methods.

We may also collect information about your preferences both when you tell us what these are and by analysis of site traffic, including using cookies and IP addresses. This information may be used to personalise your visits to our web site or provide you with relevant information based on your previous choices or information entered. You can configure you’re your browser not to accept cookies and to prevent us using your information in this way. For further information see Cookies and IP Addresses below.

Other Web Sites

Our website may contain links to other websites. Once you have clicked on these links we do not have any control over the websites at which you will arrive. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites. You should look at the privacy statement applicable to the website in question.

Cookies and IP Addresses

By continuing to use this site you agree to our use of cookies as described in this Cookies Policy.

A cookie is a piece of information that is deposited by our server when you visit our website and is stored on your computer's hard drive by your web browser. This makes it easier for TLH to identify you, to personalise your experience when you visit our website and to analyse web traffic. You can configure your browser not to accept cookies, although this may hinder the functionality and enjoyment of the website. A cookie in no way gives us access to your computer or any information about you, other than the data you chose to share with us.

When you visit our website, we store web server logs which show your IP address, this gives us information such as which pages you looked at, whether the page request was successful or not and which browser you use to view the page. The use of this data is purely for statistical purposes.

Security

Will we disclose the information to third parties?

We do not pass your information onto other companies.
Should you have any queries regarding the capture, storage and use of personal information by TLH please e-mail or contact us at the following address: E-mail: rooms@tlh.co.uk

Postal: Data Protection Officer, TLH Leisure Resort, Belgrave Road, Torquay, TQ2 5HS

Monitoring

We may monitor and record communications with you (such as telephone conversations and emails) for the purposes of quality and training.

What if you think we have incorrect information or you would like a copy of the information we hold about you?

Under the Data Protection Act 1998, you may request details of personal information that TLH holds about you. An official fee will be payable. If you want to make a request please use the email address above.

If you believe that any information we are holding on you is incorrect or incomplete, please write to us or e-mail us as soon as possible to the above address. We will correct any information which is found to be incorrect promptly.

Our contact details
We welcome your feedback and questions. If you wish to contact us, please send an email to rooms@tlh.co.uk or you can write to us at Data Protection Officer, TLH Leisure Resort, Belgrave Road, Torquay, TQ2 5HS  or call us on 01803 400500.

We may change this privacy policy from time to time. You should check this policy occasionally to ensure you are aware of the most recent version which will apply each time you access this website

CONTRACTS ACT 1999

It is expressly agreed that the provisions of the contracts (Rights of Third Parties) Act 1999 shall not apply to this agreement nor for the avoidance of doubt shall the terms and conditions herein confer any benefit on any party who has not expressly executed the same.

Accessibility

When creating this website, we aimed to make something that's accessible to the widest possible audience, regardless of technology or ability. We worked, and actively work, to increase the accessibility and usability of the website by testing in a number of browsers, screen readers, accessibility and HTML validators and other web tools. By doing this, we align ourselves with many of the available standards and guidelines set for websites on the Internet today.

The site has been built using code compliant with W3C standards for HTML and CSS and checked with the W3C Markup Validation Service. We aim for the site to display correctly and uniformly across all major current browsers and the use of standards compliant code should mean any future browsers will also display it correctly. However, whilst we strive to adhere to the accepted guidelines and standards for accessibility and usability and attempt to ensure that all the content validates and displays correctly, it is not always possible to do so in all areas of the website.

For users with disabilities or technological disadvantages we've aimed to make the site as easy to use as possible. This includes the addition of a sitemap listing all cross site content and the good use of underpining design to ensure that users without styles, images or javascript can still operate the site and access the majority of the content as easily as possible.

If you'd like to increase or decrease the size of the text on this website, it can be done in the following way:

  • PC / Internet Explorer 7/8/9/10/10.1 – From the menu bar underneath the search field, select Page and point to Text size.
  • Tablet / Internet Explorer 10/10.1 – Swipe in from the upper right side of your screen, tap or click Settings, tap or click Internet Options, and then use the Zoom slider to set the zoom level
  • PC / other browsers – Increase text size: Hold down the CTRL key and press +. Decrease text size: Hold down the CTRL key and press -.
  • Mac / all browsers – Increase text size: Hold down the Command key and press +. Decrease text size: Hold down the Command key and press -.


We are continually seeking out solutions that will bring all areas of the site up to the same level of overall web accessibility. In the meantime, should you experience any difficulty in accessing any areas of this website or have any comments or questions, please don't hesitate to contact us.