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9 Reasons to Book Direct!

1 March 2022

Whatever it is we are buying, whether car insurance, a washing machine or hotel accommodation, we all want the best deal. Price comparison websites have become the norm and can save us a lot of time when we are shopping around.

The downside to this is that online shopping is very impersonal, when in fact a stay in a hotel, especially for a holiday or weekend break is, for most of us, a very personal experience. Speaking to a real person can often give you a much better idea about the style of hotel, with the social interaction of a proper conversation enabling you to ask questions that are specific to you as an individual.

Here at TLH Leisure Resort we combine the personal touch along with guaranteed best price and additional benefits. So surely it makes more sense to book direct with us!

1. Price Match Guarantee

We recommend early booking to obtain our best prices. In the unlikely event that you find your stay cheaper elsewhere, we promise to match the price quoted at that time. To find out how to qualify for a price match, take a look at our price match guarantee

2. More Choice

Now this is where the real advantages start. If you look at an online booking website there is often only a limited selection of rooms available on sale. When you book with us direct we can advise you about all of the different room types we have to offer across all four of our hotels, so you can pick the best room for your needs. You also have more choice with the type of stay – most of our prices include dinner, bed and breakfast.

3. Sympathetic Cancellation Policy

We understand that sometimes things don’t go according to plan; illness, redundancy, floods and more can all put paid to your holiday. If circumstances are beyond your control and you need to cancel a booking with us, do give us a call and speak to one of our team of experts. Our full cancellation terms are online and these along with our flexibility in transferring bookings to future dates have helped many people out of sticky situations. These terms only apply if you are booking direct. Cancellation policies are often very strict and inflexible when booking via an online booking agent. CANCELLATION POLICY

4. Covid-19 Guarantee

We recognise that we are all living in challenging times so to help deal with the uncertainty of the coronavirus pandemic, we have developed our TLH Coronavirus Guarantee to provide you with reassurance when booking a break with us. COVID STATEMENT

5. Winter Weather Guarantee

It seems our winters are throwing more inclement weather at us than ever before. We understand that floods and heavy snow can affect travel plans so we offer a bad weather guarantee, but only when you book direct with us. If you have to cancel your break due to national weather warnings in your area you can transfer your booking to another date with no administration cost.

6. ‘Phone Only’ Offers

At certain times of the year we have some amazing ‘phone only’ offers which you can only get by calling our Reservations Team. They’re too good to miss so make sure you sign up to our email newsletter and you’ll be the first to know when they happen! Our ‘Kids Go Free’ offers are always only bookable over  the phone.

7. Prices Per Person, Not Per Room

Unlike most online booking sites, all our prices are per person and not per room. They also usually include dinner so are really great value. This is a great advantage when you have, for example, 2 older children sharing a family room or are a single traveller.

8. Priority Free Upgrades

We always make sure guests who book direct with us are the first on the list to get a room upgrade if one becomes available.

9. Expert Advice from our On-site Reservations Team

When you speak to one of our friendly Reservations Team, as well as advising you about room options, they can tell you about our extensive leisure and entertainment and can also give advice about the local area. You don’t get that when booking with an online booking site!

So what are you waiting for? Next time you want to book a break or holiday in Torquay – call us direct on 01803 400500 or visit our WEBSITE


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