Category Archives: Customer Service

Free wedding planner for your Torquay wedding

free wedding planner

Free wedding planner for your Torquay wedding

Free wedding planner for your Torquay wedding

With so much to organise, your wedding day can be a demanding time. There are flowers, DJs, cake, dresses plus lots more. More and more happy couples are choosing to ask a wedding planner to help organise their big day.

There can be a number of reasons why using a wedding planner can a great idea. Whether you’re pushed for time, need help with specific tasks or you’re unsure of your organisational skills, enlisting the help of a wedding planner can reduce the stress level! The experience of a wedding planner can often help to alleviate the pressure as it’s not every day you have to plan a wedding however our wedding planners do!

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TLH Leisure Resort Room Attendants In Action

TLH Derwent Hotel Room Attendant

TLH Leisure Resort Room Attendant

It’s often taken for granted that when you arrive at TLH Leisure Resort, you check in, make your way to your room, open the door and your room is clean, tidy and ready for you to enjoy. What isn’t always recognised is the amount of hard work that goes into making our rooms like this, from the hotel Room Attendants.  With this in mind, I visited some of our Room Attendants during a busy shift, to find out how they do their jobs so well. Continue reading

‘Stars’ making your stay extra special

Training days

Staff training days

Our STARs programme is all about customer service which is at the heart of TLH. The ethos of STARs relates to being on the stage, staff being the STARs of the show and the audience are our Customers. As a stage performer would, our staff are showcasing their skills to the customer, ensuring they have the best experience possible. Read on to find out what was involved in our staff training. Continue reading